What is IT Help Desk, Job Description, Certifications and Salary?

Offered by Axelos, it helps your support agents understand and perfect ITIL best practices. On average, a help desk technician can make anywhere between the range of 40k-60k annually. This all varies depending on the location, the company, help desk engineer and the scope of the actual role. While help desk technicians work on supporting customers across the board, there may be some companies that require different levels of skills or knowledge depending on the systems they work with.

Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offen IT Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one. Once you answer these questions, you’ll have the framework to build a prepared, goal-driven team.

Step 4: Think about whether is it worth to be a Help Desk Support

Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry https://remotemode.net/ out their responsibilities. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. Help desk technicians are vital in keeping the wheel moving by providing support either remotely or in-person.

The quickest way to become more empathetic is to develop your active listening skills. When you are actively listening, you should be able to repeat back what was just said. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers.

Help desk engineer vs. Senior infrastructure engineer

There are also AI-based deepfake video tools that can trick organizations that go a step further and request visual validation of the user. Top company leaders and others that speak publicly are likely targets for deepfake impersonation, as their voice and video images are often available online. An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. AI chatbots and automation tech is also revolutionizing how support teams work.

These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web. Our team of experts handpicks these resources based on several parameters and brings to you the best recommendations that you can use to learn a new skill or upgrade your existing knowledge.

Systems Engineer

More than anyone else, a help desk technician has the power to give employees across all departments a positive view of IT since they are usually the first IT pro that an employee encounters. Because of this, it’s critical that help desk technicians possess specific qualities. Despite its drawbacks, serving at the help desk can be incredibly rewarding if the right qualities and skills are developed. It can be a negative environment as technicians are constantly bombarded with questions and problems. Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact… The course is instructed by Tareq who is an IT Professional with over 12 years of experience.

You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. John A. Smith is Founder and Chief Security Officer of Conversant Group and its family of IT infrastructure and cybersecurity services businesses. He is the founder of three technology companies and, over a 30-year career, has overseen the secure infrastructure design, build, and/or management for over 400 organizations. He is currently serving as vCIO and trusted advisor to multiple firms. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.

Step 7: Find relevant Help Desk Support jobs, and apply.

Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316.

An effective help desk can easily convey a message that your business is customer-centered rather than focused on sales. Intellect Solutions understands the help desk function is not just about people logging incidents. Email us at [email protected] for inquiries related to contributed articles, link building and other web content needs. Multitasking involves prioritizing your responsibilities and focusing intently on the task at hand without getting distracted. There are no prerequisites as all the topics are covered in great detail and from scratch.